Shipping and Delivery Process:
Notification: When your furniture is ready to ship, we will email you the shipping details, allowing you to track your shipment all the way to your home.
White Glove Service: We'll send a premium white glove furniture delivery service to deliver your order on your pre-scheduled date. A professional delivery team will bring your furniture into the room of your choice and remove all packing materials from your home.
Brand New Items: All items are factory packaged and brand new.
Shipping Area: We can ship anywhere in the 48 contiguous states.
Quality Assurance and Insurance:
Packaging and Transporters: Our furniture ships in secure packaging, and we use the best transporters in the country to ensure safe arrival.
Insurance: Accidents can happen, so we insure every single shipment at no additional charge to you. In the rare event of damage, we have dedicated specialists to resolve the problem.
Customer Support: Unlike most national retailers, we handle all paperwork, technician arrangements, and shipping coordination if a replacement is needed. This is one of the best reasons to buy from Destress Recliners; we are with you every step of the way!
Scheduling and Damage Control:
24-Hour Notice: The shipping company will call you 24 hours in advance to schedule a delivery time, requiring your signature upon receipt.
Damage Rate: We are fortunate to have a less than 1% damage rate, with over 90% being minor issues that can be corrected in your home by a qualified technician.
Damage Inspection: When the furniture arrives, inspect it before signing, especially if you notice any damage to the packaging.
Damage Procedure: If there is damage, follow these steps:
Don't panic; it's insured.
Keep all of the good pieces.
With the driver present, call us at 1-800-737-7702 to determine if the damaged piece should be kept or sent back.
Sign the bill of lading, noting the specific damage.
Additional Policies:
Hidden Damage: Report any hidden damage within 24 hours of delivery, allowing us time to file the claim.
Manufacturing Defects: Report any manufacturing defects, including dye lot issues, within 14 days of receipt.
Consumer Abuse: We are not responsible for repair or exchange due to consumer abuse, such as slices, ink marks, cigarette burns, scratches, or scuffs.
Delivery Dates: We do not guarantee delivery dates.
Returns and Replacements: Destress Recliners reserves the right to attempt to repair or replace manufacturing defects and freight damage at our discretion. If you do not desire a replacement or repair, you may return it using our no-question return policy.
Claims for Hidden Damage: We will accept claims for furniture with hidden damage, with proof (pictures, video, etc.), within 48 hours of the receiving date.